30-Day Refund and Returns Policy
At Twellers Ltd, we are committed to providing our customers with exceptional furniture and a satisfying shopping experience. To ensure your complete satisfaction, we have implemented a 30-day refund and returns policy for all purchases made on our website. This policy allows you to request a refund or return within 30 days of receiving your order if you are not completely satisfied.
Guarantee
We want you to feel confident and well-informed when making a purchase from Twellers Ltd. We strongly encourage you to carefully review the product descriptions and guarantee details before placing your order. Our furniture brand products are accompanied by a guarantee that outlines the terms and conditions of the warranty. If you have any questions or concerns, our customer service team is readily available to assist you.
Eligibility for Refund and Returns
To qualify for a refund or return, the item must be in its original condition, unused, and in its original packaging. Please note that certain items, such as custom-made or personalized products, may not be eligible for a refund or return. For more information on eligibility, please reach out to our customer service team.
Circumstances for Refund and Returns
We provide refunds and accept returns for products that meet the following circumstances:
- Defective or damaged products that were delivered by our shipping service provider or delivery personnel.
- Products delivered that do not match the specified category, brand, color, size, or were falsely advertised.
- Unopened products in their original packaging that have not been used.
Return and refund are not permitted under the following circumstances:
- Incorrect shipping address/size/color provided by the customer.
- Insignificant difference between the actual item and mockup/design under the same lighting conditions and device.
- Defective item caused by the buyer.
- Incorrect or incomplete shipping address information provided by the customer.
- Buyer refusal of the package for personal reasons during normal shipment conditions.
- Shipment delays due to political movements, natural disasters, military issues, customs issues, or uncontrollable factors.
Refund and Returns Process
To initiate a refund or return, kindly send an email to [email protected] within 30 days of receiving your order, stating the reason for the refund or return. Our customer support team will promptly respond to your email and provide you with detailed instructions on how to proceed. Once we receive your returned package, we will inspect it and issue a refund within 3-5 business days. Please note that customers are responsible for all shipping costs associated with the return process, and we process refunds exclusively in USD currency.
Exchanges
We understand that there may be instances where an exchange is necessary, and we are pleased to offer this option to ensure your satisfaction. If you wish to exchange a product, please reach out to us through our website’s contact form, and our dedicated team will be delighted to assist you with the exchange process.
Requirements for Refund and Returns
To initiate a return or request a refund, please contact us at [email protected] within 30 days of receiving your order and provide the reason for your request. Our customer support team will guide you through the process, and it is essential to return the item in its original condition within 30 days of receiving your order. Please note that our refund and return policy is applicable for a period of 30 days from the date of purchase, and we are unable to offer refunds or exchanges beyond this timeframe.
Refund and Returns Instructions
We appreciate your choice to shop with Twellers Ltd, and we prioritize your satisfaction by ensuring a positive shopping experience. For this reason, we have implemented a 30-day refund and return policy to guarantee your complete contentment with your purchase. If, for any reason, you are unsatisfied with your order, please contact our customer service team at [email protected] within ten days of receiving your package. In your refund or return request, please include the following information:
- A printed copy of the shipping label attached to the package.
- Prints or videos clearly showcasing the wrong, imperfect, or damaged item(s).
We will carefully review the provided evidence to verify your order and provide detailed instructions for the return process, if applicable. It is important to note that we cannot accept returned packages without prior approval. Any returns made without our guidance will not be eligible for a refund or exchange. We will provide you with a return address via email, and it is essential for you to provide us with the shipping label and tracking number for the returned package.
We accept payments in USD and do not impose any restocking fees. Kindly return all products to our store located at:
Company address in United Kingdom:
Address line 1: Lytchett House 13 Freeland Park, Wareham Road, Poole
Address line 2: , Dorset, United Kingdom, BH16 6FA
Company address in United State:
Address: 861 Van Buren Ave, DeFuniak Springs, FL 32435, United States
We hope that this revised version of our refund and returns policy provides you with clear information and assists you in making informed decisions while shopping at Twellers Ltd. If you have any further questions or require assistance, please do not hesitate to contact our customer support team.
