FAQs

Will my personal information be shared with third parties?
Occasionally, it may be necessary for us to share your personal information with trusted third-party service providers who assist us in conducting our business operations, facilitating website functionality, or delivering services on our behalf. We want to assure you that we only collaborate with reputable service providers who prioritize the protection of your privacy. Furthermore, we may disclose personal information if legally obligated to do so. Rest assured, we comply with all applicable laws and regulations and only share personal information to the extent required by law.

How can you access, update, or delete your personal information?
For residents of the European Economic Area (EEA), we adhere to the General Data Protection Regulation (GDPR) when processing your personal information. This means that we only process your data when we have a lawful basis for doing so, which may include your consent, the performance of a contract, compliance with legal obligations, or legitimate interests. You have the right to withdraw your consent for us to process your personal information at any time. We are fully committed to safeguarding your privacy and ensuring the security of your personal data. If you have any concerns or questions about our privacy policy or how we handle your personal information, please do not hesitate to contact us.

What personal information do we collect?
At Twellers Ltd, we may collect various types of personal data from our valued users and customers. The information we collect includes, but is not limited to, names, email addresses, physical mailing addresses, phone numbers, payment details, and website browsing behavior. We gather this information for specific purposes, which include providing our services, ensuring effective communication with you, processing payments securely, and enhancing the overall quality of our offerings.
Please note that we only collect information that is necessary to fulfill these purposes and always with your explicit consent. We respect your privacy and prioritize the protection of your personal data. Rest assured that we adhere to applicable data protection laws and regulations, and we handle your information with the utmost care and confidentiality.
By collecting this information, we are able to provide you with a seamless shopping experience, tailor our communications to your preferences, process your payments securely, and continuously improve our products and services. We understand the importance of transparency, and we want to assure you that your personal information is used solely for the purposes stated and will not be shared with third parties without your consent, except as required by law.

What are cookies and how do we use them?
At Twellers Ltd, we use cookies to enhance your browsing experience and provide you with personalized content. These small files enable us to remember your preferences, analyze your behavior on our website, and improve our services. Rest assured that our use of cookies strictly adheres to industry standards and regulations governing data privacy and security. If you prefer not to use cookies, you have the option to disable them in your browser settings. However, please note that this may impact the functionality of our website and limit your access to certain features.

How do we use your personal information?
At Twellers Ltd, we collect and use your personal information solely for the purpose of providing our services, maintaining effective communication with you, processing payments securely, and enhancing our overall offerings. We do not employ or share your personal information for any other purposes without your explicit consent, and we take all necessary precautions to protect your data from unauthorized access or disclosure. Our commitment to your privacy is unwavering, and we adhere to all applicable privacy laws and regulations. If you have any inquiries or concerns regarding how we use your personal information, please feel free to reach out to us.

Our security measures include:

  1. Data encryption: We employ encryption techniques to protect your data both during transit and while it is stored on our systems.
  2. Access controls: We strictly limit access to your personal information to only those employees, contractors, and agents who require it to fulfill their duties.
  3. Regular security assessments: We conduct frequent security assessments and reviews to identify and address any potential vulnerabilities in our systems.
  4. Employee training: We provide regular training to our staff to ensure they understand the significance of data protection and how to handle personal information securely.

We take the protection of your personal information seriously and are committed to continually reviewing and updating our security practices to meet the highest standards of data protection. If you have any questions or concerns about how we protect your personal information, please don’t hesitate to contact us using the information provided in this policy.

How can you make a complaint about your personal information?
If you have any concerns or complaints about the handling of your personal information, we encourage you to contact us using the provided contact information in this policy. We take all complaints seriously and are committed to addressing and resolving them in a timely and appropriate manner. If, for any reason, you are dissatisfied with our response, you have the right to contact your local data protection authority for further assistance.

How can you control cookies?
Cookies are small text files that are placed on your device when you visit our website. They help us enhance your browsing experience by providing personalized content and services. If you wish to control or delete cookies, you can adjust your browser settings accordingly. However, it’s important to note that disabling cookies may limit your access to certain features or content on our website. We respect your preferences, and the choice to enable or disable cookies is entirely up to you.